CMSi Shopping Software

The site will be easy to use, search engine friendly and meet all W3C & Disability Discrimination Act standards. Any variation to the below will be charged additionally.

Design

The main pages of the site will be:
• Home
• Browse
• Basket
• Checkout
• Contact Us

All pages will feature:
• Logo
• Navigation
• Search box
• List of product types/ranges
• Shopping basket
• Copyright information and links to your Delivery Information, Return Policy, Privacy Policy andPayment Security in the footer

The Home page will also feature:
• Introductory paragraph
• Good quality image to set the tone of the site
• Featured products

Functionality

The core areas of front end functionality are:

i. A category/hierarchy organisation system enabling customers to easily browse your goods.
Users will be able to see a clear structure to your website and browse your catalogue of goods with ease.

ii. A search system allowing customers to search for your goods directly.
The search system will allow users to use a search phrase to find your goods within the shop. The search will work together with the cross selling system to offer relevant goods to the customer. It will always show some results and will never leave the user with no options.

iii. Promotion systems including: “Bestsellers”, “Featured Products”, “People who bought this also bought” and other “Cross Selling” facilities.
These sections within the website will help customers to find goods they want to buy. “Bestsellers” and “People who bought this also bought” will work automatically based on completed sales. Administrators will be able to set “Featured Products” in the administration pages. They will also be able to link products together manually so that customers viewing a product will be shown other similar items that may be of interest.

iv. An “Offers” system to further promote your goods.
There will be a number of standard offers available with the new website. For example, you will easily be able to set up 3 for 2 and free postage offers for your goods.

v. A shopping basket system.
This will work like a standard shopping cart system so that people can use it with ease. Customers will be able to add and remove items to/from their basket and proceed to checkout when they are ready.

vi. A P&P charges calculation system.
The P&P system works by calculating the total weight of the goods in the customers basket and comparing that to prices administrators can set.

vii. Clear links to Delivery Information, Return Policy, Privacy Policy and Payment Security.
These links are very important when it comes to encouraging customers to complete their order. The site will have standard text entered that you can edit as and when required.

viii. An order form including Name, Contact Details, Delivery Details.
The order form is very simple to encourage customers to complete their order.

ix. The ability to accept online payments.
Online payments can be accepted using PayPal, WorldPay, Barclays ePDQ, or any other online payment provider.

x. Existing user login to simplify and speed up the order process for returning customers.
On returning to the site, customers can choose to log in rather than re-enter their details. They will also be able to view information on all their past orders.

xi. Customer notification system to inform of order completion and dispatch status.
At each stage of the process the customer will automatically be notified by email. This will happen on order completion, on reception of the order and on dispatch of the goods. Keeping the customer informed will improve their experience considerably and encourage them to make further purchases.

Administration

The administration section will provide an easy to use, secure, password protected area of the website that only administrators can access.

The core areas of administration functionality are:

i. Edit all the text on the website.
Administrators will be able to edit all the text on the home page and internal pages from the administration pages. These changes will be instantaneous.

ii. Edit the category/hierarchy structure for your goods.
It will be easy to add, edit and remove all product categories. If these are represented using tabs or menu items on the website front end, these too will be added and removed automatically.

iii. Add/edit/delete all goods.
Administrators will be able to edit every detail of the products available on the site. It will be possible to add a description, multiple images, prices, sizes, colours and up to 10 other custom fields related to the goods to be sold on the site. It will be possible, if required, to label products out of stock and to assign a lead time on these items.
iv. Assign multiple options and prices to those goods.
The system will allow administrators to assign multiple colour, size and price options to each item. Each of these combinations can be assigned a different price and stock availability status if required.

v. Accept, track, process and delete all orders.
New orders will display in the administration section, along with dispatch and contact details. It will show whether the payment has been processed and give a reference number supplied by the payment provider.

vi. Print packing labels and delivery notes for dispatching orders.
The system will make it easy to export and print packaging labels and delivery notes to aid the dispatching process.

vii. Stock control system.
It will be possible to enter a number of items in stock against each item. If required, customers will be alerted when there is a lead time on certain items. It is important that customers are kept informed of availability and their orders status to improve their customer experience and keep them returning.

viii. Edit P&P prices.
Administrators will be able to set the prices charged for P&P.

ix. Send bulk emails to all past customers.
There will be a simple system available to enable administrators to send bulk emails to all their past customers. This will help the business build a good relationship with it’s customers and encourage them to return to the site.

x. Track visitors to, and their activity on, your website.
Administrators will be able to view up to the second information on how many people have visited the site and on which pages they have been looking at most.

xi. Generate reports on your turnover, P&P expenses and profits!
Administrators will be able to view up to the second information on how many sales have been completed, how much profit has been made and on which products have sold the most.

Training and Support

All our systems are supplied with the following:

1. A Manual.
This will contain step-by-step guides on performing every function in the system.

2. Training time.
On project sign off you will receive up to 4 hours user training time for you and your staff.

3. A Six-Month Support Plan.
This gives you 2 hours of free amends a month for six months. You can use this time to make minor amends post project sign off or for any additional user training you may require.

We are happy to provide prices for any on-going support or training that you may require outside of those included in this package.